Administrator Login | Add New User | Delete User | Access Levels | Unlock Account

As your company's eMagic account administrator, you have the power to add new users, delete users, authorize/revoke site access, set access levels, and unlock user and administrator accounts. Use the links above to navigate to each topic.

Administrator Login

1. Log in to www.emagic.com. In the Main Menu, select Manage Account -> User Admin -> User Administration.
   

2. The User Administration screen is displayed. All administrative actions (adding/deleting users, changing access levels, unlocking accounts) are initiated from this screen.
   

   • User Search: search for users by institution, authorization status, or locked status.

   • Last Login Search: use to monitor usage at an individual level.

   • User Display Area: search results - authorized user profiles are listed here.

   • Download User Information: download in Excel format information about your users, including name, contact information, login ID, last login, and access levels.

Add a New User

1. Click Add User from the User Administration screen.
   

2. Enter the new user's email address.

   
   
   

3. Complete the User Profile fields (A) and select the appropriate checkbox(es) for authorization (B). Click Save. See access level definitions.
   

4. The user will receive two e-mails from customer.care@emagic.com. For security reasons, the Login ID and Password are e-mailed separately.

top

Delete a User

1. From the User Administration screen, select the radio button for the name you wish to delete and click Delete.
   

2. On the Delete User Profile screen, select the checkbox for the site(s) from which the user should be deleted.
   

3. Reassign loans in the pipeline. Make a selection from the User to assign pipeline to drop-down. If you select "Do Not Assign," those loans may still be viewed from Loan Manager.

4. Click Continue to return to the User Administration screen.
   Note: A user with Institution Administrator status cannot be deleted.

top

Edit Access Levels

1. From the User Administration screen, select the radio button for the user whose access level you wish to edit and click View/Edit.
   

2. Edit/change the access level(s) as appropriate.

   • Select/deselect the checkbox to authorize/revoke access to a site or storefront.

   • Select access levels as appropriate (see access level definitions for more details).

   

3. Click Update.

top

Unlock an Account

1. A message like this will alert the user that their account has been locked. As an administrator, your contact information will be displayed.
   

2. From the User Administration screen, select the radio button for the locked account. Click Unlock Account. Optional: You may do a search for locked accounts.
   

3. The user will receive two e-mails from customer.care@emagic.com. The first e-mail displays their Login ID and a notification that the account has been unlocked. The second e-mail contains a new, temporary password which they will be prompted to change when they log in.
   Note: User will also be prompted to verify their security question upon login.

   

top